Accessibility Statement
Tender Nook Home Care is committed to providing services, information, and digital experiences that are accessible, inclusive, and respectful of the dignity and independence of people with disabilities.
We believe everyone should be able to access information about our home care services and communicate with us in a way that meets their individual needs.
Our Commitment
Tender Nook Home Care is committed to identifying, preventing, and removing accessibility barriers and to providing our services in accordance with applicable accessibility requirements in Ontario, including the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its applicable standards.
We continue to work toward making our website easy to navigate, understand, and use by people with a wide range of abilities.
Website Accessibility
In designing and maintaining our website, we aim to support accessibility through measures such as:
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Clear and consistent navigation
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Readable fonts and appropriate text sizing
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Sufficient colour contrast
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Alternative text for meaningful images where appropriate
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Descriptive links and buttons
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Keyboard-friendly navigation where supported
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Clear headings and logical page structure
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Mobile-responsive design
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Forms that are clearly labelled and easy to understand
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Content written in clear, understandable language
We will continue reviewing the website as our services and digital presence evolve.
Accessible Formats and Communication Supports
Tender Nook Home Care will work with individuals who require information in an accessible format or need communication support.
Upon request, we will consult with the individual to determine an appropriate accessible format or communication support based on their accessibility needs.
Accessible formats may include, where reasonably available:
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Electronic documents
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Large-print materials
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Plain-language information
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Telephone assistance
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Other mutually agreed formats or communication supports
We will provide accessible information in a timely manner and will not charge more for an accessible format than we would for the standard format.
Feedback and Accessibility Assistance
We welcome feedback about the accessibility of our website, communications, and services.
If you experience difficulty accessing any part of our website, require information in an alternative format, or would like to provide accessibility feedback, please contact us:
Tender Nook Home Care
Ottawa, Ontario
Telephone: (613) 869-8704
Email: info@tendernookhomecare.com
Please let us know:
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The page, document, or service you were trying to access
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The accessibility barrier you encountered
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The format or communication support that would assist you
We will review accessibility feedback and make reasonable efforts to address identified barriers.
Continuous Improvement
Accessibility is an ongoing responsibility. As Tender Nook Home Care grows, we will continue reviewing our website, policies, practices, and services to identify opportunities to improve accessibility and inclusion.