Privacy Policy
Tender Nook Home Care respects your privacy and is committed to protecting personal information entrusted to us.
This Privacy Policy explains how we may collect, use, disclose, safeguard, retain, and otherwise manage personal information when individuals visit our website, contact us, request information, or inquire about our services.
1. Our Privacy Commitment
Tender Nook Home Care handles personal information in accordance with applicable Canadian privacy requirements.
We aim to collect only information reasonably necessary for identified purposes and to use and disclose that information only for appropriate purposes or as otherwise permitted or required by law.
2. Information We May Collect
Depending on how you interact with us, we may collect information such as:
Contact Information
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Name
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Telephone number
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Email address
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Address or general location
Care Enquiry Information
When you request information or an assessment, you may voluntarily provide information concerning:
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The person requiring care
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Relationship to the person requiring care
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Requested services
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Scheduling requirements
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Mobility or daily living support needs
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Dietary or meal-preparation preferences
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Language or cultural preferences
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Relevant care circumstances
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Other information you choose to provide
Because information concerning health and care needs may be sensitive, we encourage users not to provide unnecessary medical information through general website contact forms.
Technical Information
When you visit our website, certain technical information may be collected automatically through Wix or other service providers, which may include:
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IP address
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Browser type
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Device type
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Pages visited
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Date and time of visits
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General website usage information
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Cookies and similar technologies
3. Why We Collect Information
We may use personal information to:
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Respond to enquiries
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Arrange consultations or assessments
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Determine whether our services may be suitable
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Develop or discuss potential care arrangements
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Communicate with clients and prospective clients
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Schedule services or appointments
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Respond to questions and feedback
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Maintain business and administrative records
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Improve our website and services
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Protect the security and integrity of our website and systems
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Meet applicable legal and regulatory requirements
We will not use personal information for unrelated purposes without appropriate authorization unless otherwise permitted or required by law.
4. Consent
Where required, Tender Nook Home Care obtains meaningful consent for the collection, use, and disclosure of personal information.
By voluntarily submitting information through our website, you consent to our using that information for the purposes reasonably connected with your request.
Where information relates to another person, you should only provide that information where you have appropriate authority or consent to do so.
Consent may be withdrawn in appropriate circumstances, subject to legal, contractual, or service-related restrictions.
5. Limiting Collection
We seek to collect only the personal information reasonably necessary for the purposes identified.
Please avoid submitting unnecessary sensitive medical, financial, identification, or other confidential information through general website forms.
If more detailed information is required for an assessment or care arrangement, Tender Nook Home Care may provide an appropriate method for collecting it.
6. How Information May Be Shared
Tender Nook Home Care does not sell personal information.
Personal information may be shared where reasonably necessary with authorized personnel or service providers that assist us in operating our business or providing requested services.
Depending on the services used, these providers may include:
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Website and hosting providers
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Wix and related website services
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Scheduling and booking providers
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Email and communication providers
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Secure technology and cloud-service providers
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Payment processors, where applicable
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Professional advisers
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Other providers necessary to deliver requested services
We may also disclose information where required or permitted by applicable law.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
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Enable website functionality
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Remember user preferences
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Understand website traffic and usage
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Improve website performance
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Support analytics or marketing activities where enabled
Visitors may be able to manage certain cookie preferences through their browser settings or website cookie controls.
Disabling certain cookies may affect website functionality.
8. Safeguarding Personal Information
We use reasonable administrative, technical, and organizational safeguards appropriate to the sensitivity of the information under our control.
These may include measures intended to restrict unauthorized access, disclosure, alteration, loss, or misuse of personal information.
No electronic system or internet transmission can be guaranteed to be completely secure.
9. Retention
Personal information is retained only for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet applicable legal, contractual, operational, and record-keeping requirements.
When information is no longer reasonably required, it will be securely destroyed, deleted, or anonymized as appropriate.
10. Accessing or Correcting Your Information
Subject to applicable legal limitations, individuals may request access to personal information Tender Nook Home Care holds about them and may request corrections where information is inaccurate or incomplete.
To make an access or correction request, contact our Privacy Contact using the information below.
We may need to verify your identity before processing a request.
11. Children's Personal Information
Our website is intended primarily for adults seeking information about home care services.
We do not knowingly use the website to solicit personal information directly from children without appropriate authorization.
12. Third-Party Websites
Our website may contain links to third-party websites or services.
Tender Nook Home Care does not control the privacy practices of independent third parties. We encourage visitors to review their privacy policies before providing personal information.
13. Privacy Questions and Complaints
Questions, concerns, complaints, requests for access, or requests for correction may be directed to:
Privacy Contact
Tender Nook Home Care
Ottawa, Ontario
Telephone: (613) 869-8704
Email: info@tendernookhomecare.com
We will review privacy concerns and respond in accordance with applicable requirements.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically as our services, technologies, or legal obligations evolve.
The current version will be posted on this website, together with the date of the most recent update.
Tender Nook Home Care is committed to treating the personal information entrusted to us with care, confidentiality, and respect.