Terms & Conditions
Welcome to the Tender Nook Home Care website.
By accessing or using this website, you agree to these Terms & Conditions. If you do not agree with these terms, please discontinue use of the website.
1. About Tender Nook Home Care
Tender Nook Home Care provides non-medical home care and personal support services in Ottawa and surrounding communities.
Information provided on this website is intended to help individuals and families understand our services and contact us regarding potential care arrangements.
2. Website Information Is Not Medical Advice
Information provided on this website is for general informational purposes only.
Nothing on this website is intended to constitute medical advice, diagnosis, treatment, nursing advice, or other regulated healthcare advice.
Always seek appropriate professional medical assistance regarding medical conditions, treatments, medications, or emergencies.
3. Emergencies
Tender Nook Home Care's website, contact forms, booking forms, email, and online messaging services are not emergency services.
If you or another person is experiencing a medical emergency, contact the appropriate emergency services immediately.
Do not use website forms or email to communicate urgent medical information requiring immediate attention.
4. Requesting or Booking Care
Submitting an enquiry, consultation request, assessment form, or booking request through this website does not automatically create a client-caregiver relationship or guarantee that services will be available.
Care arrangements are subject to factors that may include:
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An assessment of the client's needs
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Service availability
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Caregiver availability
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Location
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Scheduling requirements
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Suitability of requested services
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Completion and acceptance of applicable service agreements
Statements concerning potential care commencement times, including references to care beginning within 24–48 hours, are subject to assessment, caregiver availability, location, and individual circumstances and should not be interpreted as a guarantee.
5. Scope of Services
Tender Nook Home Care primarily provides non-medical home care and personal support services.
The specific services provided to a client will be established through the applicable assessment, care plan, and service agreement.
Information appearing on this website does not replace the terms of an executed client service agreement.
Where there is any inconsistency between general website information and an executed service agreement, the applicable service agreement will govern the provision of services.
6. Website Accuracy
We make reasonable efforts to keep information on this website accurate and current.
However, services, availability, service areas, pricing, programs, personnel, and website content may change from time to time.
We do not guarantee that every piece of website information will always be complete, current, or error-free.
7. Intellectual Property
Unless otherwise indicated, the Tender Nook Home Care name, branding, website copy, graphics, design elements, logos, and original website content are owned by or licensed to Tender Nook Home Care.
Website content may not be reproduced, republished, distributed, or used for commercial purposes without prior authorization, except where permitted by law.
8. Third-Party Services and Links
Our website may contain links to or integrations with third-party services, including booking, mapping, social media, payment, analytics, or other technology providers.
Tender Nook Home Care is not responsible for the content, availability, privacy practices, or security practices of independent third-party websites or services.
Users should review the applicable terms and privacy policies of third-party providers.
9. Acceptable Use
You agree not to use this website:
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For unlawful or fraudulent purposes
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To interfere with website security or functionality
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To attempt unauthorized access to systems or information
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To submit malicious software or harmful code
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To impersonate another person
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To knowingly provide false or misleading information
10. Privacy
Personal information submitted through this website is handled in accordance with our Privacy Policy.
Please review the Privacy Policy before submitting personal or sensitive information through the website.
11. Limitation of Website Liability
To the extent permitted by applicable law, Tender Nook Home Care will not be responsible for losses arising solely from reliance on general information appearing on this website or from temporary website interruptions, technical errors, or third-party services outside our reasonable control.
Nothing in these Terms is intended to exclude or limit any right or liability that cannot lawfully be excluded or limited.
12. Changes to These Terms
We may update these Terms & Conditions periodically to reflect changes to our website, services, practices, or applicable requirements.
The current version will be posted on this page with the date of the most recent update.
13. Contact Us
Questions about these Website Terms & Conditions may be directed to:
Tender Nook Home Care
Ottawa, Ontario
Telephone: (613) 869-8704
Email: info@tendernookhomecare.com